Privacy Policy
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Introduction and Data Controller
At FlowNordics we respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use and protect your information when you visit our website or use our services.
The legal entity responsible for processing your personal data (data controller) is:
FlowNordics
Address: Kastrupvej 115 st 2, 2300 København S
CVR-nr.: 46087747
Email: privacy@flownordics.com
Information we collect
Information you provide to us
- Name and contact details (when you fill in contact forms)
- Company information (when you request consultation)
- Communication with us via email or phone
- Feedback and comments about our services
Automatically collected information
- IP address and browser information
- Visit time and page paths
- Device information and location
- Cookies and similar technologies
Purpose and Legal Basis
We only process your information when we have a lawful basis for doing so. Below you can see why we use your data and what legal basis we have under the General Data Protection Regulation (GDPR):
Delivery of services and support
To be able to deliver our AI solutions, answer your enquiries and provide support.
Legal basis: Necessary for the performance of a contract or pre-contractual measures (GDPR Art. 6(1)(b)).
Marketing and Newsletters
Sending news and offers.
Legal basis: Your explicit consent (GDPR Art. 6(1)(a)).
Improvement of user experience and statistics
Analysis of how our website is used so we can optimise our services.
Legal basis: Our legitimate interest in improving our business (GDPR Art. 6(1)(f)).
Compliance with legal requirements
E.g. bookkeeping and accounting.
Legal basis: Legal obligation (GDPR Art. 6(1)(c)).
Sharing of information and Data Processors
We never sell your data. We may however share information with trusted partners (data processors) who help us run the business. This includes:
- IT infrastructure and hosting providers (e.g. servers and cloud solutions)
- Customer support and CRM systems
Transfer to third countries
If we use providers outside the EU/EEA (e.g. US tech providers), we ensure there is a lawful transfer basis. This typically happens via the EU-US Data Privacy Framework or the EU Commission's Standard Contractual Clauses (SCC).
Data security
We take security seriously. We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss or misuse. This includes encryption, access control and ongoing security assessments of our systems.
Retention of information (Deletion)
We only retain your personal information for as long as necessary for the purposes for which it was collected:
Enquiries (non-customers): Typically deleted 6-12 months after the dialogue ends, unless a customer relationship is established.
Customer information: Retained for as long as the customer relationship exists.
Accounting material: Retained for 5 years plus the current financial year in accordance with the Danish Bookkeeping Act.
Marketing consent: Retained until you withdraw your consent.
Your rights
Under GDPR you have a number of rights in relation to our processing of information about you:
Right of access: You have the right to see the information we process about you.
Right to rectification: You have the right to have incorrect information corrected.
Right to erasure: In certain cases you have the right to have information about you deleted.
Right to withdraw consent: If our processing is based on your consent, you can withdraw it at any time.
Right to object: You can object to our otherwise lawful processing of your information.
Right to data portability: You can transfer your information to another processor.
You can exercise your rights by contacting us at the email address stated in the contact section.
Complaint to the Danish Data Protection Agency: If you are dissatisfied with how we process your personal information, you have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet) (www.datatilsynet.dk).
Cookies
We use cookies to ensure website functionality and (with your consent) for statistics and marketing. You will be presented with a cookie banner when you visit the site, where you can choose which cookies to allow. You can change or withdraw your consent at any time via the "Cookie settings" link at the bottom of our website or via your browser settings.
Necessary cookies: Required for basic functionality
Statistics cookies: Help us understand website usage
Marketing cookies: Used for relevant ads
Integration with LinkedIn (LinkedIn Pages Data Portability API)
When you choose to connect your LinkedIn account to our application, we process certain information from LinkedIn in order to offer the functionality you have requested. This processing takes place solely on the basis of your explicit consent via LinkedIn's authorisation flow (OAuth).
What information do we retrieve from LinkedIn?
Depending on your permissions, we may have access to:
- Information about your LinkedIn Page
- Permissions to create posts on behalf of the page
- Page-related metadata and publishing rights
We do not retrieve personal LinkedIn member data unless strictly necessary for the functionality you have chosen to activate.
How do we use the information?
LinkedIn data is only used for the following purposes:
- To help you formulate content in our application
- To enable you to manually publish posts to your LinkedIn page via our platform
We do not perform automatic posts, scheduled posts, engagement automation, scraping or other activities that LinkedIn has prohibited. All actions require manual confirmation from you.
Your rights regarding LinkedIn data
You have the right to:
- Access the LinkedIn data we store
- Have data corrected if it is inaccurate
- Request deletion of LinkedIn data
- Withdraw permissions directly in your LinkedIn settings
If you disconnect from LinkedIn or request us to delete data, all LinkedIn-related information will be deleted without undue delay.
Sharing of LinkedIn data
We do not share LinkedIn information with third parties unless necessary to deliver our service (e.g. hosting) or required by law. We never use LinkedIn data for marketing, analysis or other purposes without your explicit consent.
LinkedIn as data source
All data from LinkedIn comes directly from LinkedIn and is provided at your request. We do not scrape and we do not collect data without your consent.
Contact us
If you have questions about this privacy policy or our processing of your personal information, you can contact us at:
Email: privacy@flownordics.com
Address: Kastrupvej 115 st 2, 2300 København S
Phone: +45 22 22 35 53